The entity you are contracting with is HouseCleaning360 PO Box 49266, Charlotte NC 28277, USA. In this User Agreement, these entities are individually and collectively referred to as “HouseCleaning360,” “we,” or “us.”
Please be advised that this User Agreement contains provisions that govern how claims you and we have against each other are resolved (see Disclaimer of Warranties; Limitation of Liability and Legal Disputes provisions below). It also contains an Agreement to Arbitrate, which will, with limited exception, require you to submit claims you have against us or our agents to binding and final arbitration, unless you opt out of the Agreement to Arbitrate). Unless you opt out: (1) you will only be permitted to pursue claims against us or our agents on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding and (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.
Savvy Cleaner Training, LLC is a training and education company for cleaning service providers. This includes just about every form of cleaning pertaining to the home.
Savvy Cleaner Training, LLC owns HouseCleaning360.com which was created to connect house cleaners and those providing home-related services to buyers. This marketplace allows users to offer, sell and buy just about anything in a variety of pricing formats and locations. The actual contract for sale is directly between the seller and buyer. HouseCleaning360 is not a traditional auctioneer, marketing agent or reseller.
While we may provide pricing, shipping, listing, sourcing, and other guidance in our services, such guidance is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes through various programs, HouseCleaning360 has no control over and does not guarantee the existence, quality, safety or legality of items advertised; the truth or accuracy of users’ content or listings; the ability of sellers to sell items or services; the ability of buyers to pay for items or services; or that a buyer or seller will actually complete a transaction or return an item.
In connection with using or accessing the Services you will not:
- Post, list or upload content or items in inappropriate categories or areas on our sites;
- Breach or circumvent any laws, third-party rights or our systems, policies, or determinations of your account status;
- Use our Services if you are not able to form legally binding contracts (for example, if you are under 18 years old), or are temporarily or indefinitely suspended from using our sites, services, applications or tools;
- Fail to pay for items purchased by you, unless you have a valid reason as set out in an HouseCleaning360 policy, for example, the seller has materially changed the item’s description after you enter a contract, a clear typographical error is made, or you cannot contact the seller.
- Fail to deliver items or services sold by you, unless you have a valid reason as set out in an HouseCleaning360 policy, for example, the buyer fails to comply with the posted terms in your listing or you cannot contact the buyer;
- Manipulate the price of any item or interfere with any other user’s listings;
- Post false, inaccurate, misleading, deceptive, defamatory, or libelous content;
- Take any action that may undermine the feedback or rating systems
- Transfer your HouseCleaning360 account (including Feedback) and user ID to another party without our consent;
- Distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
- Distribute viruses or any other technologies that may harm HouseCleaning360 or the interests or property of users;
- Use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means to access our Services for any purpose, except with the prior express permission of HouseCleaning360;
- Interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure;
- Export or re-export any HouseCleaning360 application or tool, except in compliance with the export control laws of any relevant jurisdictions and in accordance with posted rules and restrictions;
- Infringe the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, “Intellectual Property Rights“) that belong to or are licensed to HouseCleaning360 or Savvy Cleaner Training, LLC. Some, but not all, actions that may constitute infringement are reproducing, performing, displaying, distributing, copying, reverse engineering, decompiling, disassembling, or preparing derivative works from content that belongs to HouseCleaning360, Savvy Cleaner Training, LLC or someone else;
- Infringe any Intellectual Property Rights that belong to third parties affected by your use of the Services or post content that does not belong to you;
- Commercialize any HouseCleaning360 application or any information or software associated with such application, except with the prior express permission of HouseCleaning360;
- Harvest or otherwise collect information about users without their consent; or
- Circumvent any technical measures we use to provide the Services.
Sellers must meet HouseCleaning360’s current status standard, (i.e. keeping your account, listing and information current.) Failure to meet these standards may result in HouseCleaning360 charging you additional fees, and/or limiting, restricting, suspending, or downgrading your seller or listing account.
If we believe you are abusing HouseCleaning360 in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.
If we believe you are violating the policy and terms listed you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement. If you are a seller, you are liable for transaction fees arising out of all sales made using some or all HouseCleaning360 Services, even if sales terms are finalized or payment is made outside of HouseCleaning360.
We may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue our Services. Additionally, we reserve the right to refuse or terminate all or part of our Services to anyone for any reason at our discretion.
When a buyer or seller issue arises, we may consider the user’s performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers.
The fees we charge for using our Services are listed in our pricing plan. We may change our seller or service provider listing fees from time to time by posting the changes on the HouseCleaning360 site 14 days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of fees.
You must have a payment method on file when you list or sell on HouseCleaning360 and pay all fees and applicable taxes associated with our Services by the payment due date. If your payment method fails or your account is past due, we may collect fees owed by charging other payment methods on file with us, retain collection agencies and legal counsel, and, for accounts over 180 days past due, request that PayPal deduct the amount owed from your PayPal account balance. In addition, you will be subject to late fees. HouseCleaning360, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report. If you wish to dispute the information HouseCleaning360 reported to a credit bureau (i.e., Experian, Equifax or TransUnion) please contact us at HouseCleaning360 Inc., C/O Global Collections, PO Box 49266 Charlotte NC 28277, USA. If you wish to dispute the information a collection agency reported to a credit bureau regarding your HouseCleaning360 account, you must contact the collection agency directly.
When listing an item or service, you agree to comply with HouseCleaning360’s rules for listing and selling practices policy and that:
- You are responsible for the accuracy and content of the listing and item or services offered.
- Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances). HouseCleaning360 can’t guarantee exact listing durations.
- When you use the consumer-seller listing tool to create listings, your fixed-price listings may renew automatically every 30 days, based on the listing terms at that time, until the quantities sell out or until you cancel the listing.
- Content that violates any of HouseCleaning360’s policies may be deleted at HouseCleaning360’s discretion.
- We may revise data in the HouseCleaning360 product catalog to supplement, remove, or correct information; if your listing uses catalog data that has been revised, those revisions may modify your listing accordingly.
- We strive to create a marketplace where buyers find what they are looking for. Therefore, the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to:
- buyer’s location, search query, browsing site, and history;
- item’s location, listing format, price and shipping cost, terms of service, end time, history, and relevance to the user query;
- seller’s history, including listing practices, Detailed Seller Ratings, HouseCleaning360 policy compliance, Feedback, and defect rate; and
- the number of listings matching the buyer’s query.
- To drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer.
- Some advanced listing upgrades will only be visible on certain Services.
- Metatags and URL links that are included in a listing may be removed or altered so as to not affect third-party search engine results.
- We may provide you with optional recommendations to consider when creating your listings. Such recommendations may be based on the aggregated sales and performance history of similar sold and current listings; results will vary for individual listings. To drive the recommendations experience, you agree that we may display the sales and performance history of your individual listings to other sellers.
When buying an item or service, you agree to the rules for buyers and that:
- You are responsible for reading the full item listing before making a commitment to buy.
- You enter into a legally binding contract to purchase an item or service when you agree or commit to buy an item or service, or your offer for an item or service is accepted.
- We do not transfer legal ownership of items or services from the seller to the buyer.
- Utah Code Annotated § 70A-2-401(2) and Uniform Commercial Code § 2-401(2) apply to the transfer of ownership between the buyer and the seller unless the buyer and the seller agree otherwise.
International Buying and Selling; Translation
Many of our services are accessible to international sellers and buyers. We may offer certain programs, tools, and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international shipping calculation tools. Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items. If you purchase an item or service on a Savvy Cleaner Training, LLC site other than HouseCleaning360.com, you are subject to the User Agreement of that other Savvy Cleaner Training, LLC site with respect to that particular purchase.
You may list your items or services directly on HouseCleaning360’s international sites. When you sell your items internationally, you agree to be subject to the site’s User Agreement, policies, and the HouseCleaning360 international selling policy. You may restrict international buyers from purchasing your items if you explicitly exclude international shipping from your listings and apply an exclusion list to your listings.
You authorize us to use automated tools to translate your HouseCleaning360 content and member-to-member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy and availability of any translation are not guaranteed.
When providing content using the Services (directly or indirectly), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all Intellectual Property Rights (as defined above) you have in that content in connection with our provision, expansion, and promotion of the Services, in any media known now or developed in the future. To the fullest extent permitted by applicable law, you waive your right to enforce against HouseCleaning360, our assignees, our sublicensees, and their assignees your Intellectual Property Rights in that content in connection with our, those assignees’, and those sublicensees’ use of that content.
You represent and warrant that, for all such content you provide, you own or otherwise control all necessary rights to do so and to meet your obligations under this Agreement. You represent and warrant that such content is accurate. You represent and warrant that use of any such content (including derivative works) by us, our users, or others in contract with us, and in compliance with this Agreement, does not and will not infringe any Intellectual Property Rights of any third party. HouseCleaning360 takes no responsibility and assumes no liability for any content provided by you or any third party.
We may offer catalogs including, for example, product images, descriptions and specifications that are provided by third parties (including HouseCleaning360 users). You may use catalog content solely in your HouseCleaning360 listings. The permission to use catalog content is subject to modification or revocation at any time at HouseCleaning360’s sole discretion.
While we try to offer reliable data, we cannot promise that the catalogs or other content provided through the Services will always be available, accurate, complete, and up-to-date. As a buyer, you agree that HouseCleaning360 is not responsible for examining or warranting the listings or content provided by third parties through the Services and that you will not attempt to hold us liable for any inaccuracies. As a seller, it is your responsibility to review the content of your listings for accuracy and that you will not attempt to hold our catalog providers or us responsible for inaccuracies. The catalog may include copyrighted, trademarked or other proprietary materials. You agree not to remove any copyright, proprietary, or identification markings included within the catalogs and not to create any derivative works based on catalog content (other than by including them in your listings).
The name “HouseCleaning360” and other HouseCleaning360 marks, logos, designs, and phrases that we use in connection with our Services are trademarks, service marks, or trade dress of HouseCleaning360 in the U.S. and other countries. They may not be used without the express written prior permission of HouseCleaning360.
To protect HouseCleaning360 from risk of liability for your actions as a seller, HouseCleaning360 has at times recommended, and may continue to recommend, that PayPal restrict access to funds in a seller’s PayPal account based on certain factors, including, but not limited to, selling history, seller performance, returns, riskiness of the listing category, transaction value, or the filing of an HouseCleaning360 Money Back Guarantee case. This may result in PayPal restricting funds in your PayPal account.
Authorization to Contact You; Recording Calls; Analyzing Message Content
HouseCleaning360 may contact you using auto-dialed or prerecorded calls and text messages, at any telephone number that you have provided us, to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii) resolve a dispute; (iv) collect a debt; (v) poll your opinions through surveys or questionnaires; or (vi) as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you. HouseCleaning360 may also contact you using auto-dialed or prerecorded calls and text messages for marketing purposes (e.g., offers and promotions) if you consent to such communications. As described in our User Privacy Notice, HouseCleaning360 may collect other telephone numbers for you and may place manual non-marketing calls to any of those numbers and auto-dialed non-marketing calls to any landline. Standard telephone minute and text charges may apply and may include overage fees if you have exceeded your plan limits. If you do not wish to receive such communications, you may change your communications preference at any time, including through the communication preferences section of your My HouseCleaning360.
HouseCleaning360 may share your telephone number with its authorized service providers as stated in our User Privacy Notice. These service providers may contact you using auto-dialed or prerecorded calls and text messages, only as authorized by HouseCleaning360 to carry out the purposes we have identified above.
HouseCleaning360 may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with HouseCleaning360 or its agents for quality control and training purposes, or for its own protection.
HouseCleaning360’s automated systems scan and analyze the contents of every message sent through its messages platform, including messages between users, to detect and prevent fraudulent activity or violations of HouseCleaning360’s User Agreement, including the incorporated terms, notices, rules, and policies. This scanning and analysis may occur before, during, or after the message are sent, or while in storage, and may result in your message being delayed or withheld. HouseCleaning360 may store message contents, including to conduct this scanning and analysis.
Privacy of Others; Marketing
If HouseCleaning360 provides you with information about another user, you agree you will use the information only for the purposes that it is provided to you. You may not disclose, sell, rent, or distribute a user’s information to a third party for purposes unrelated to the Services. Additionally, you may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.
Returns, Refunds, and Cancellations
Sellers can create rules to automate replacements, returns, refunds, warranties, and satisfaction guarantees under certain circumstances. For all new sellers, in listings where returns are accepted, sellers are responsible for the rule that automates the return process. Sellers may remove or customize their return or guarantee preferences in their account settings within My HouseCleaning360. Because you are buying directly from the seller, HouseCleaning360 is not responsible for any compliance issues regarding the selling or returning of an item.
When an item is returned, or a service is canceled, you (as a seller) are responsible for refunding the customers’ money. Any service rendered or product sold by the service provider, independent distributor or homeowner transpires beyond the reach of HouseCleaning360. HouseCleaning360 simply connects you and is not responsible for the transactions you do or the services you provide.
The cost of a refund or return shipping for an item that is not as described is the seller’s responsibility.
Global Shipping Program
One of the ways that we may make HouseCleaning360.com listings available to international buyers on HouseCleaning360.com and on HouseCleaning360’s International Sites is through the Global Shipping Program. For eligible items located in the United States and purchased by an international buyer through the Global Shipping Program, you (as the seller) will simply ship the item to a parcel processing facility located in the United States. Pitney Bowes Inc., a third-party global shipping provider, will oversee the processing, customs clearance, and international shipment of the item on behalf of your international buyer. To the extent a buyer has a question about your Global Shipping Program listings, HouseCleaning360 may respond directly to the buyer if the question pertains to the services overseen by Pitney Bowes Inc. (for example, customs or international shipping). You pay no additional fees for selling through the Global Shipping Program.
Pursuant to a routed export transaction under the U.S. Export Administration Regulations and Foreign Trade Regulations, your buyer, as the Foreign Principal Party in Interest, will agree to assume responsibility for the export shipment, with Pitney Bowes Inc. acting as your buyer’s forwarding agent. You remain liable for the accuracy of the information you provide about items, and you agree to provide timely responses to requests for additional information.
You consent to the disclosure of certain personally identifiable information, as well as listing and order information, by HouseCleaning360 to Pitney Bowes Inc., and by Pitney Bowes Inc. to its affiliates, service providers, and other third parties (such as customs and revenue authorities, as well as other government agencies), in connection with the processing, export and customs clearance, and international transportation of any item. HouseCleaning360 does not control the privacy policies of Pitney Bowes Inc., its affiliates, or its service providers, and you are subject to the privacy policies of those parties, as applicable.
You may prevent your listings from being made available to international buyers through the program by adjusting your account settings within HouseCleaning360. Additional information about the program, including policies governing feedback, the handling of lost, damaged, and undeliverable items, returns, and the resolution of buyer protection claims for items that you sell through the program, can be found on the Global Shipping Program Seller Policies and Frequently Asked Questions page.
Disclaimer of Warranties; Limitation of Liability
We try to keep our services safe, secure and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Listing, update and other notification functionality in HouseCleaning360’s applications may not occur in real time. Such functionality is subject to delays beyond HouseCleaning360’s control.
You agree that you are making use of our services at your own risk and that they are being provided to you on an “AS IS” and “AS AVAILABLE” basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
In addition, to the extent permitted by applicable law, we (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents, and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from:
- The content you provide (directly or indirectly) using the Services;
- Your use of or your inability to use our Services;
- Pricing, shipping, format, booking or other guidance provided by HouseCleaning360;
- Delays or disruptions in our Services;
- Viruses or other malicious software obtained by accessing or linking to our Services;
- Glitches, bugs, errors, or inaccuracies of any kind in our Services;
- Damage to your hardware device from the use of any HouseCleaning360 Service;
- The content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items;
- A suspension or other action is taken with respect to your account or breach of the Abusing HouseCleaning360 Section above;
- The duration or manner in which your listings appear in search results as set out in the Listing Conditions Section above; or
- your need to modify practices, content, or behavior, or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.
Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) any amounts due under the HouseCleaning360 Money Back Guarantee up to the price the item or service sold for on HouseCleaning360 (including any applicable sales tax) and its original shipping costs, (b) the amount of fees in dispute not to exceed the total fees, which you paid to us in the 12 months prior to the action giving rise to the liability, or (c) $100.
If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
You will indemnify and hold us (including our affiliates and subsidiaries, as well as our and their respective officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this Agreement, your improper use of HouseCleaning360’s Services or your breach of any law or the rights of a third party.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND HOUSECLEANING360 HAVE AGAINST EACH OTHER ARE RESOLVED.
You and HouseCleaning360 agree that any claim or dispute at law or equity that has arisen, or may arise, between you and HouseCleaning360 (including any claim or dispute between you and a third-party agent of HouseCleaning360) that relates in any way to or arises out of this or previous versions of the HouseCleaning360 User Agreement, your use of or access to the Services, the actions of HouseCleaning360 or its agents, or any products or services sold or purchased through the Services, will be resolved in accordance with the provisions set forth in this Legal Disputes Section
You agree that, except to the extent inconsistent with or preempted by federal law, the laws of the State of North Carolina, without regard to principles of conflict of laws, will govern the User Agreement and any claim or dispute that has arisen or may arise between you and HouseCleaning360, except as otherwise stated in the User Agreement.
Agreement to Arbitrate
You and HouseCleaning360 each agree that any and all disputes or claims that have arisen, or may arise, between you and HouseCleaning360 (including any disputes or claims between you and a third-party agent of HouseCleaning360) that relate in any way to or arise out of this or previous versions of the User Agreement, your use of or access to HouseCleaning360’s Services, the actions of HouseCleaning360 or its agents, or any products or services sold, offered, or purchased through HouseCleaning360’s Services shall be resolved exclusively by final and binding arbitration, rather than in court. Alternatively, you may assert your claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.
Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND HOUSECLEANING360 AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. UNLESS BOTH YOU AND HOUSECLEANING360 AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, CLASS, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court, subject to your and HouseCleaning360’s right to appeal the court’s decision. All other claims will be arbitrated
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the terms of the User Agreement as a court would. All issues are for the arbitrator to decide, except that issues relating to arbitrability, the scope or enforceability of this Agreement to Arbitrate, or the interpretation of Section 1 of this Agreement to Arbitrate (“Prohibition of Class and Representative Actions and Non-Individualized Relief”), shall be for a court of competent jurisdiction to decide.
The arbitration will be conducted by the American Arbitration Association (“AAA”) under its rules and procedures, including the AAA’s Consumer Arbitration Rules (as applicable), as modified by this Agreement to Arbitrate. The AAA’s rules are available at www.adr.org or by calling the AAA at 1-800-778-7879. The use of the word “arbitrator” in this provision shall not be construed to prohibit more than one arbitrator from presiding over an arbitration; rather, the AAA’s rules will govern the number of arbitrators that may preside over an arbitration conducted under this Agreement to Arbitrate.
A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute (“Notice”). You may download a form Notice here. The Notice to HouseCleaning360 should be sent to HouseCleaning360 Inc., Attn: Litigation Department, Re: Notice of Dispute, HouseCleaning360 PO Box 49266, Charlotte NC 28277 HouseCleaning360 will send any Notice to you to the physical address we have on file associated with your HouseCleaning360 account; it is your responsibility to keep your physical address up to date. All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought.
If you and HouseCleaning360 are unable to resolve the claims described in the Notice within 30 days after the Notice is sent, you or HouseCleaning360 may initiate arbitration proceedings. A form for initiating arbitration proceedings is available on the AAA’s site at www.adr.org. In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. You may send a copy to HouseCleaning360 at the following address: HouseCleaning360, c/o Arbitration Dept, PO Box 49266, Charlotte NC 28277. In the event HouseCleaning360 initiates an arbitration against you, it will send a copy of the completed form to the physical address we have on file associated with your HouseCleaning360 account. Any settlement offer made by you or HouseCleaning360 shall not be disclosed to the arbitrator.
The arbitration hearing shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, you or HouseCleaning360 may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and HouseCleaning360 subject to the arbitrator’s discretion to require an in-person hearing, if the circumstances warrant. In cases where an in-person hearing is held, you and/or HouseCleaning360 may attend by telephone, unless the arbitrator requires otherwise.
The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different users but is bound by rulings in prior arbitrations involving the same HouseCleaning360 user to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Costs of Arbitration
Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules unless otherwise stated in this Agreement to Arbitrate. If the value of the relief sought is $10,000 or less, at your request, HouseCleaning360 will pay all filing, administration, and arbitrator fees associated with the arbitration. Any request for payment of fees by HouseCleaning360 should be submitted by mail to the AAA along with your Demand for Arbitration and HouseCleaning360 will make arrangements to pay all necessary fees directly to the AAA. If (a) you willfully fail to comply with the Notice of Dispute requirement discussed above, or (b) in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse HouseCleaning360 for all fees associated with the arbitration paid by HouseCleaning360 on your behalf that you otherwise would be obligated to pay under the AAA’s rules.
With the exception of any of the provisions in Section 1 of this Agreement to Arbitrate (“Prohibition of Class and Representative Actions and Non-Individualized Relief”), if an arbitrator or court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply.
IF YOU ARE A NEW HOUSECLEANING360 USER, YOU CAN CHOOSE TO REJECT THIS AGREEMENT TO ARBITRATE (“OPT-OUT”) BY MAILING US A WRITTEN OPT-OUT NOTICE (“OPT-OUT NOTICE”). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYS AFTER THE DATE YOU ACCEPT THE USER AGREEMENT FOR THE FIRST TIME. YOU MUST MAIL THE OPT-OUT NOTICE TO HOUSECLEANING360 INC., ATTN: LITIGATION DEPARTMENT, RE: OPT-OUT NOTICE, HOUSECLEANING360 PO BOX 49266, CHARLOTTE NC 28277, USA
For your convenience, we are providing an Opt-Out Notice form you must complete and mail to opt out of the Agreement to Arbitrate. You must complete the Opt-Out Notice form by providing the information called for in the form, including your name, address (including street address, city, state and zip code), and the user ID(s) and email address(es) associated with the HouseCleaning360 account(s) to which the opt-out applies. You must sign the Opt-Out Notice for it to be effective. This procedure is the only way you can opt out of the Agreement to Arbitrate. If you opt out of the Agreement to Arbitrate, all other parts of the Agreement and its Legal Disputes Section will continue to apply to you. Opting out of this Agreement to Arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with us.
Future Amendments to the Agreement to Arbitrate
Notwithstanding any provision in the User Agreement to the contrary, you and we agree that if we make any amendment to this Agreement to Arbitrate (other than an amendment to any notice address or site link provided herein) in the future, that amendment shall not apply to any claim that was filed in a legal proceeding against HouseCleaning360 prior to the effective date of the amendment. The amendment shall apply to all other disputes or claims governed by the Agreement to Arbitrate that have arisen or may arise between you and HouseCleaning360. We will notify you of amendments to this Agreement to Arbitrate by posting the amended terms on www.HouseCleaning360.com at least 30 days before the effective date of the amendments and by providing notice through the HouseCleaning360 Message Center and/or by email. If you do not agree to these amended terms, you may close your account within the 30-day period and you will not be bound by the amended terms
Judicial Forum for Legal Disputes
Unless you and we agree otherwise, in the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt out of the Agreement to Arbitrate or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or may arise between you and HouseCleaning360 must be resolved exclusively by a state or federal court located in Charlotte, North Carolina, USA. You and HouseCleaning360 agree to submit to the personal jurisdiction of the courts located in Charlotte, North Carolina for the purpose of litigating all such claims or disputes.
Except as otherwise provided in this Agreement, if any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions. In our sole discretion, we may assign this User Agreement, and in such event, we will post a notice on www.HouseCleaning360.com.
Headings are for reference purposes only and do not limit the scope or extent of such Section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement.
We may amend this User Agreement at any time by posting the amended terms on www.HouseCleaning360.com. Our right to amend the User Agreement includes the right to modify, add to, or remove terms in the User Agreement. We will provide you 30 days’ notice by posting the amended terms. Additionally, we will notify you through the HouseCleaning360 Message Center and/or by email. Your continued access or use of our Services constitutes your acceptance of the amended terms. We may also ask you to acknowledge your acceptance of the User Agreement through an electronic click-through. This User Agreement may not otherwise be amended except through mutual agreement by you and an HouseCleaning360 representative who intends to amend this User Agreement and is duly authorized to agree to such an amendment.
The policies posted on our sites may be changed from time to time. Changes take effect when we post them on the HouseCleaning360 site.
If you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to this User Agreement. Such account is owned and controlled by the business entity. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement.
The User Agreement, the User Privacy Notice, and all Policies posted through our Services set forth the entire understanding and agreement between you and HouseCleaning360, and supersede all prior understandings and agreements between the parties.
The following Sections survive any termination of this User Agreement: Fees, Content, Disclaimer of Warranties; Limitation of Liability; Release, Indemnity, Legal Disputes, and General.
If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
Pursuant to 815 ILCS 414/1.5(c), for transactions involving tickets to events in Illinois, buyers and sellers may elect to submit complaints against one another to the American Arbitration Association (“AAA”) under its rules and procedures. The AAA’s rules are available at www.adr.org. Such complaints shall be decided by an independent arbitrator in accordance with this User Agreement. Buyers and sellers further agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois.