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Rules & Policies

Our policies are designed to create a safe and fair environment for all HouseCleaning360 members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Top Questions

What are the rules and policies for selling items on HouseCleaning360?

Why did HouseCleaning360 remove my listing?

Can I cancel my listing and get a refund?

Solve a Problem

I’m not sure whether you allow the item I’m selling on HouseCleaning360.

I received an email that you suspended my account.

I received an alert that a seller opened an unpaid item case against me.

Help Topics

Rules for sellers
Learn what items you can sell, what’s allowed in your listing, and other guidelines for selling.

Rules for buyers
Buyers have obligations too. Bid responsibly, always pay for purchases and follow our buyer guidelines.

  • Item condition policy for returns

Rules for everyone
These policies apply to all HouseCleaning360 members.

A-Z index of policies

Top policies

Invalid Buying Policy
Did you buy an item or service by mistake? Learn when we let you cancel a transaction.

Unpaid item policy
We require buyers to pay for items that they commit to purchase.

All about Feedback policies
Our guidelines are designed to encourage open and honest Feedback about experiences with HouseCleaning360 members.

Prohibited and restricted items
Before listing an item, make sure we allow it on HouseCleaning360. Get an overview of items that are prohibited or subject to restrictions, or click a link below to learn about items members frequently ask us about.

Rules for listings
These guidelines cover how you describe your item, what you can include in your listing and other listing practices.

Seller performance standards
When selling an item, buyer satisfaction is important. Learn about our seller performance standards and what you can do to stay in compliance.

Accepted payments 
Learn which payment methods sellers are allowed to accept.

Search and browse manipulation 
List your items accurately, and don’t include information that might misrepresent your items.

Avoiding HouseCleaning360 fees 
Techniques that avoid HouseCleaning360 fees, such as offers to sell items outside of HouseCleaning360, aren’t allowed.

Learn when it’s OK to link to content outside of HouseCleaning360, such as links to additional photos or descriptions of your item.

Mobile Devices Policy 
These terms and conditions cover the use of an HouseCleaning360 Mobile Application to access HouseCleaning360 from a mobile device.

How To

How to report inappropriate buying and selling
Find out what we can investigate and the actions we’ll take.

Creating legally compliant listings
These general guidelines can help you create listings that are legal and don’t infringe the intellectual property rights of others.

Appealing unpaid items 
Find out how to appeal an unpaid item.

Selling practices policy
Sell with confidence—learn about selling dos and don’ts.


Trust and Safety tutorials
These interactive tutorials can help you comply with HouseCleaning360 policies, stay safe when buying and selling, and increase your overall knowledge of HouseCleaning360.